1. South African context first
Public guidance is written for South African care pathways, emergency numbers, professional regulation and service realities rather than importing UK or US assumptions.
Trust & clinical quality
How Doorstep keeps public health information useful, local and accountable.
Health information is a high-trust topic. Doorstep therefore separates care navigation from diagnosis, distinguishes source claims from verified professional status, and grounds important public guidance in recognised South African sources.
2. Information is not diagnosis
Public pages explain access options and common considerations. Individual diagnosis, prescribing and clinical decisions remain the responsibility of appropriately authorised professionals after assessment.
3. Professional verification is explicit
Directory presence never equals verified deployment readiness. Nursing registration can be checked against the South African Nursing Council; medical professional conduct and telehealth are governed by relevant HPCSA rules. Doorstep also separates professional verification from activity-specific readiness.
4. Claims should be traceable
Health guides identify the source behind important time-sensitive or clinical statements wherever practical, using sources such as the National Department of Health, HPCSA, SANC and recognised crisis-support organisations.
5. Sensitive care is privacy-aware
HIV, STI, reproductive, mental-health, relationship-sensitive and other protected care pathways should not expose more personal information than is needed to facilitate safe care.
6. Content is reviewed and dated
Guides carry review dates. Material changes to South African policy, clinical guidance or platform service availability should trigger a content review rather than artificial freshness dates.