Request a private callback, peer navigator support, a remote check-in, group support, partner clinic routing, home/community visit support or a Health Desk meeting only when that is the best option for you.
Start with a simple support request. You do not need to explain everything publicly or visit a desk first.
Urgent risk is separated from ordinary support so peer workers do not manage crisis alone.
Doorstep routes the request to peer, clinical, group, partner, community or Health Desk support.
If someone may harm themselves or someone else, has overdosed, is in dangerous withdrawal, is in immediate danger, or needs emergency medical attention, this must be escalated urgently. Doorstep support is not a replacement for emergency services.
Start urgent support requestNeutral messaging is used by default. Employer-sponsored programmes must not expose diagnoses, notes, substance-use details or private risk flags to the employer.